More than service

Our Powador inverters with AC rated power of less than 35 kW / kVA are covered by our manufacturer’s warranty of 5 or 7 years. Powador inverters with AC rated power of more than 100 kVA are provided with a manufacturer’s warranty of 3 or 5 years.
The longer warranty period of 7 or 5 years in each respective case is provided if the system operator takes advantage of our free offer to register the unit.
We also offer additional warranty extensions for inverters with AC rated power of less than 35 kW / kVA: The manufacturer's warranty can be extended at extra cost to 10, 15, 20 or 25 years.
These and the following terms apply to certain European countries. For more information, please see our Warranty and Service conditions which you can download at the bottom of this page. Or contact us on +49 7132 3818 660 and we will be pleased to answer your questions.

Fixed-rate replacement fee
For a justified warranty claim for an inverter with AC rated power of up to 12.5 kW / kVA within the applicable manufacturer's warranty period, KACO new energy will pay the installer a fixed-rate replacement fee, currently €100, for each additional unit that is replaced in the same system, plus half the amount.
If a warranty extension was agreed, KACO new energy continues to cover the fixed-rate replacement fee.

Maintenance contracts
On request, KACO new energy offers maintenance contracts with varying levels of service. A maintenance contract can be concluded inside the manufacturer's warranty period. Our sales department would be happy to advise you. Just call +49 7132 3818-220.

Remote monitoring
Our extensive range of system monitoring accessories enables you to stay informed of the current status of your system and to perform remote diagnostics.

Registration
Register your Powador unit within 24 months as of the installation date to ensure the maximum warranty period. The following link is the quickest way to register your inverter:
www.kaco-newenergy.de/registration